Welcome to our sex doll delivery page. We have put together a few frequently asked questions and answers below that may help you if you have a query. However if you can't find the answer to your question then please get in touch via our CONTACT US page.

Are there Customs Fees?

No - There are no hidden fees

We handle importing the doll and all import duty is paid by us. The price you see on the site is the price you pay and it includes UK delivery

How long will my order take?

Usually 4-6 weeks

It is generally quicker than this however customs clearance is taking a little longer right now due to Covid 19 

What is the order process?

We will inform you when:

  1. Your order has been received

  2. Your doll is being built

  3. Your doll is complete and on its way to our UK base

  4. Your doll has cleared customs and arrived with us

  5. You decide the delivery date

  6. We ship or personally deliver on your desired day

What if my doll is damaged?

We only use fully insured couriers

We check every doll before we ship it to you, if there is any external damage to the box when it arrives you must get the courier to record the delivery as damaged on the consignment sheet.

The dolls are very well packaged and damage is extremely rare even if the box appears damaged.

However, in the unlikely even that the doll is damaged you must notify us immediately, take pictures and repackage the doll. We will then arrange collection of your doll and an exact replacement will be shipped to you.

I am worried about discretion

We understand and can help

If you would prefer a high discretion service we can deliver direct using our own driver.


We will liaise with you directly to arrange a specific time and date for delivery, we will keep you updated during the journey and make sure we let you know if we are delayed or early for any reason. We can help you indoors with your order help you unpack and take away all of the packaging for you if you wish.


This service is available at a rate of 40p per mile from NE1 1EE, you can calculate this cost using AA route planner and multiplying the return milage by 40p. If you want us to quote for you just let us know your address and we can tell you straight away.

What does the packaging look like?

Plain re-enforced cardboard

The boxes are brown re-enforced cardboard without any revealing markings, most of our clients tell neighbours they received an order of flat pack furniture ;-) 


The box dimensions vary from:

124cm long x 33cm wide x 28cm deep for our smallest dolls to 157cm long x 41cm wide x 30cm deep for the largest.

Specific box dimensions and doll weights are included in every listing, if you have any queries, just ask and we will be happy to help.

Inside the box the doll is carefully wrapped and supported by specialist packaging to make sure you doll arrives as perfect as our pictures.

GDPR statement

My Love Doll Data Privacy Notice


Here at My Love Doll we take your privacy seriously and will only use your personal information for the following purposes to administer your account and to provide the products and services you have requested from us. Informing you during contact and for marketing purposes, gaining your consent about the way your data is obtained and processed by us, is a legal requirement of The General Data Protection Regulation (GDPR) which becomes law in May 2018. 


We do not share or allow access to any of your personal data with third parties or other companies within our group.


Under the General Data Protection Regulation you have the right to:- 

Request copies of your data, rectification of your data, erasure of your data, object to us or restrict the processing of your data and where our systems allow give electronic access to copies of your data in a digital format. 

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